In January 2006, The Harvard Business Review published “Competing on Analytics” by Thomas H. Davenport. In this seminal article, Davenport discusses how applied data is being used to transform the customer experience.
The first installment of a three-part series.
I walked into a Tuesday morning breakout session at FMI Connect 2015 and noticed about 20 people in the room 20 minutes before the start of the event. Attendees continued to steadily flow in. Just prior to session kickoff, an estimated 100 to 120 filled the room – at 8 a.m.! After that, I didn’t look back from my perch in row three. My eyes were glued to a stellar panel of experts spanning retail, supply, technology and analytics.
In June the National Association of Chain Drug Stores (NACDS) and The Partnering Group (TPG) released a new study focused on helping “retailers and suppliers establish joint business plans to align and optimize shared business goals.” Developed through interviews with senior merchandising executives from major retail and consumer goods companies, the report, titled "Creating Value Together," is definitely worth a read.